First, we come out and actually look at your property. Not a five-minute walk-around, but a real assessment of what your surfaces need. We check for problem areas, test existing coatings, and measure everything properly. Then you get a detailed estimate that breaks down materials, labor, and timeline. No vague “painting services” line items. You see exactly what you’re paying for and when each phase happens. When we start work, we protect your property like it’s our own. Drop cloths, plastic sheeting, careful masking. The prep work takes time because it matters – surfaces get cleaned, scraped, sanded, and primed properly before any finish coat goes on. We clean up completely each day and do a final walkthrough with you before we’re done. You get leftover paint for touch-ups and care instructions that help your investment last.